Gaming is entertainment. But when entertainment turns into a compulsion, it can affect every area of your life. ACA365 believes that gaming is only truly enjoyable when you play consciously and in control.
On this page, we have laid out all our tools, policies, and support resources for responsible gaming.
ACA365 has put multiple protective measures in place to ensure you enjoy a safe and healthy gaming experience.
You can set your own daily, weekly, or monthly deposit limits. There is no way to exceed your chosen budget.
Your account will be logged out automatically after a set period. Keep this feature on to prevent excessive play sessions.
You can temporarily suspend your account for anywhere between 24 hours and 6 weeks. Take a breather, then come back when you're ready.
If you want to step away from gaming for a longer period, submit a self-exclusion request. Options range from 6 months to a permanent account closure.
Once you have lost a set amount, the platform will automatically alert you and can prevent you from placing further bets.
At regular intervals, an on-screen reminder will show how long you have been playing and how much BDT you have spent.
Responsible gaming means adopting a mindset and behaviour where you treat gaming as a form of entertainment, not a source of income. At ACA365, this has been a top priority from day one.
Online gaming and betting are a popular form of entertainment for many people. However, a small number of players can become overly involved and face financial or mental health difficulties. ACA365 is committed to reducing that risk.
Responsible gaming rests on three core principles: gaming is always for entertainment; stay within your budget; and stay aware of your own behaviour. Keeping these in mind ensures your gaming experience remains a positive one.
ACA365's responsible gaming policy follows international standards. We put our players' wellbeing ahead of business.
Gaming addiction often develops gradually. The signs below can help you recognise when it is time to take action. If you notice any of these in yourself or someone close to you, act immediately.
Exceeding your budget: Spending more than your daily budget and being unable to stop.
Chasing losses: Trying to recover losses by placing even larger bets after losing.
Hiding from family or friends: You are hiding your gaming habits from the people close to you.
Neglecting daily responsibilities: You are prioritising gaming over work, studies, or family responsibilities.
Emotional instability: You feel anxious, irritable, or depressed when you are unable to game.
Gaming with borrowed money: You are continuing to game by borrowing money from others or dipping into your savings.
If you notice three or more of the above signs in yourself, contact the ACA365 support team or sign up for the Self-Exclusion programme.
ACA365's Self-Exclusion program gives you the option to take a break from gaming for a set period. Once enrolled, your account will be fully suspended for the duration you choose.
Contact the support team via live chat or email to request self-exclusion.
Choose an exclusion period of 6 months, 1 year, 3 years, or permanent.
Your identity will be verified for security purposes.
Access to your account will be suspended for the selected period. No promotional messages will be sent to you during this time.
Once your self-exclusion period ends, our team will speak with you before you resume.
There is no way to reactivate your account during the self-exclusion period. This is entirely for your own protection.
Access by anyone under 18 is strictly prohibited on ACA365. We verify age at registration and confirm identity through our KYC process.
To keep underage members of your household away from gaming platforms, you can take a few simple steps:
If you suspect a minor has accessed the platform, notify our support team immediately. We will take prompt action.
Allowing a minor to access ACA365 is a legal offence. If we receive any such report, the account will be terminated immediately.
The most important aspect of responsible gaming is having a clear budget plan. Before you start playing on ACA365, set a budget and stick to it.
Once a deposit limit is set on ACA365, it cannot be increased without at least 7 days' prior notice. This protects you from making impulsive decisions you may regret.
You don't have to face a gaming problem alone. ACA365 is always ready to connect you with professional support. Our team will listen in complete confidence and point you in the right direction.
Gaming addiction is a recognised mental health condition. There is no shame in it — seeking help at the right time is a sign of strength.
If you or someone you know is struggling with gaming addiction, reach out to us via aca365 live chat. We'll point you toward the right support.
ACA365's support team is available 24/7, every day of the week. Don't hesitate to reach out whenever you need help.
Set a daily / weekly / monthly budget.
Set a daily time limit for how long you play.
Take a break for anywhere between 24 hours and 6 weeks.
Keep your account closed for an extended period.
If you have any questions or concerns about responsible gaming, our support team is always here for you.